2020年5月20日 星期三

On Tech: Helping 911 save lives

You don’t need flying cars to save lives. A little tech can make big improvements.

Helping 911 save lives

Aaron Lowell Denton

Overwhelmed government bureaucracy and technology has failed Americans trying to apply for unemployment benefits or business loans.

But some government technology is holding up well in this crisis.

I talked to two people overseeing 911 emergency response systems whose digital modernization — not trivial for resource-strapped government agencies — is helping the helpers help us.

In New Orleans, recent upgrades to emergency systems have enabled paramedics to do video call assessments of people with symptoms of a coronavirus infection. In Manatee County, Fla., emergency responders can now more precisely pinpoint people’s location — necessary when a call comes from a boat in the Gulf of Mexico.

If you’re thinking these upgrades seem basic, you’re right. We like to imagine fanciful technology feats, but you don’t need flying cars to save lives.

Technology with potentially the biggest impact is often humdrum stuff that drags businesses and government agencies into the age of Google Maps and Zoom.

A little tech can make big improvements. New Orleans was hit in March with a double whammy: Almost every call to 911 or its 311 information line was about the coronavirus, and at times, up to 60 percent of emergency medical staffers were off work because of potential exposure to the virus.

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With technology from a company called Carbyne, the city created a triage system on the fly. Emergency responders were dispatched as usual to people who required medical attention fast. Callers who were assessed as having less serious symptoms would get video calls from paramedics.

The technology allowed New Orleans to prioritize emergency resources to those in the most need, still help people who didn’t require lifesaving interventions, and protect paramedics from unnecessary exposure to the virus, said Tyrell Morris, executive director of the Orleans Parish Communication District.

In Manatee County on Florida’s west coast, technology helped solve a different, thorny problem: Cellphone location data isn’t precise enough for 911 operators to know whether a call is coming from the 30th floor of an office building or the first, said Jacob Saur, the county’s director of public safety.

Using technology from RapidDeploy, the operators now have more precise location data even if callers can’t give their exact location. Recently, Saur said, 911 operators were able to track someone on a boat who didn’t know where he was and needed help for a friend who had been hit in the head with an anchor.

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In the future, the same system could let dispatchers message directly with callers. Saur said someone reporting a traffic accident or fire could stream video of the scene for emergency responders to better assess how to respond.

Both counties said these improvements wouldn’t have been possible without efforts across the country to retrofit telephone-based emergency operations for the internet. Again, boring stuff, but it’s expensive and nerve-racking to rebuild a public safety agency where there’s zero margin for failure.

Technology is not a cure-all for overburdened institutions, nor can it replace smart leadership and effective bureaucracy. But as these examples show, it can help do more with less.

Facebook wants you to never leave

Facebook is trying to be a little bit eBay.

The company introduced a new feature Tuesday called Shops, which will let businesses promote and sell products on their Facebook and Instagram accounts.

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Sounds like a website, right? Yup, for a long time, Facebook has been trying to recreate the internet entirely within its walls.

I have no idea if businesses will use the Shops feature in large numbers. But there’s a sensible idea at the root: Why should a local toy store maintain a website when it can repurpose a Facebook or Instagram account it probably already has?

My colleague Mike Isaac, who writes about Facebook, called Shops “a website in a box.”

Shops has similarities to WeChat, the do-everything app in China that’s often the only digital presence for businesses in that country.

Many small business owners consider it essential to have a presence on Facebook. Customers expect to find their favorite shops and restaurants on Facebook (and Google), but most American businesses won’t ditch a website. That means drumming up attention and sales on Facebook can be one more draining, expensive and maddening task.

Mike said Mark Zuckerberg, Facebook’s co-founder and chief executive, called the shots on Shops himself. It’s another sign of Zuckerberg taking control of decisions that he once considered below his pay grade.

Before we go …

  • They remind me of Wall-E, and they’re not super useful: My colleagues Cade Metz and Erin Griffith write about robots and drones that have helped deliver groceries and other essentials to people during the pandemic. The problem is the little guys can’t carry very much — a couple muffins or croissants, one customer said — and robots function effectively only in ideal conditions where sidewalks are plentiful and mean teens don’t kick them over. (I’ll have a conversation with Cade in tomorrow’s newsletter.)
  • Bigger than Taylor Swift and UFOs: Welp, here’s a discouraging analysis by my colleagues: The slickly produced, nonsense-filled “Plandemic” conspiracy video has gotten more interaction on Facebook than any other moment of digital drama during the pandemic so far — way more than Taylor Swift’s concert announcement and the Pentagon’s videos of mysterious “aerial phenomena.”
  • How badly do you want fried chicken? Cheetah Express is a delivery service on Instagram that ferries KFC orders from the West Bank to Israel and through multiple checkpoints to Gaza. Food arrives cold many hours later, but Cheetah Express has provided “a rare opportunity to enjoy American fast food in one of the most isolated places on earth,” says this article in the publication Rest of World.

Hugs to this

The Porter brothers do Irish step dances on TikTok, and they’re awesome.

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Mom-Shaming Ourselves

To compare is human, even during a pandemic.

Mom-Shaming Ourselves

Nan Lee

The other day I watched a mother make crackers from scratch in an Instagram story. I had already had it up to here with surprisingly unharried parents spending days making perfectly plated, elaborate meals, but the crackers were some next-level nonsense. These crackers took days to make, and are a foodstuff found in delicious abundance at every grocery store! It broke my brain.

I had previously felt decent about the amount of home cooking we had accomplished, but those 30-minute sheet-pan dinners were never cooked joyfully or consumed mindfully. They were hastily thrown in an oven and later, inhaled. They were not lovingly prepared over many hours and presented on a gingham tablecloth.

That’s not the only time social media has made me feel both insecure and ashamed of the ways in which I am doing quarantine. Masks are another sore spot. I see images of toddlers and preschoolers happily complying with their face coverings, scooting down a city street like tiny bandits. I can barely get my 3-year-old to wear pants in public. She hides under a couch every time I try to get a mask on her*, which means we don’t take our kids anywhere you can’t guarantee social distance.

I am usually fairly immune to the social media performance of parenthood. I know that behind the curtain there is someone else watching the children as the crackers are being made, or that the compliant toddler ripped her mask off moments after the photo was taken.

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But now, two months into staying at home, I find myself engaging in painful comparisons with other moms. I’m particularly disgusted with myself for the pettiness, considering how much death, fear and disruption I read about and report on every day.

And yet, I can’t help myself from getting sucked into the scroll and compare. I asked Amanda Hess, the host of The Times’s video series “Internetting with Amanda Hess” and an incisive cultural critic, about why it is so irresistible. “I have also been thinking about the insane explosion of low-level gossip,” Hess said. “We don’t have these in-person bonds, where if I saw you at a bar, we might gossip a little bit about a friend, and that might release something in us.” Because we’re deprived of those bonds right now, when you see some cracker-making jerk on your timeline, “it looms in your mind.”

Kathryn Jezer-Morton, a sociology Ph.D. candidate at Concordia University who researches the internet and motherhood and has written for NYT Parenting, said that part of the reason that comparing ourselves to others may feel irresistible right now is that we’re all under lockdown orders, and so our lives are superficially similar. “It flattens the playing field in a disturbing way,” she said.

Before, you could explain to yourself that some woman on Instagram looked so good because she got professional blowouts every day and could afford a trainer. But now, there is the illusion that we’re all living the same life, even if there are others helping whom we don’t see on the screen.

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At its core, comparison is an essential part of being human (or of being an animal, for there’s evidence that monkeys compare themselves to one another, too). There’s a body of research about what psychologists call “social comparison,” or the comparison of one’s self to others. Researchers have described social comparison as “a fundamental psychological mechanism influencing people’s judgments, experiences and behavior.” During health scares, the need for social comparison increases, because the future isn’t clear and there are “no objective standards of how to cope,” researchers have found. In other words, we look to our peers even more intensely to figure out how we’re supposed to behave and what we’re supposed to feel.

It is mildly comforting to know that I can’t resist the social media comparisons because it’s human nature, not because it’s some specific failing in myself. And I can also be secure in the knowledge that my own social media postings are probably deeply and horrifically irritating to at least some of my friends during this isolated and anxious time we’re all living through.

Perhaps instead of beating myself up, the answer is just to accept social comparison as a way to blow off steam. It doesn’t have to be that serious. As Jezer-Morton put it: “It’s part of the way people deal with everyday repetitive stress. We get emotional about things that are maybe a bit dumb.” That might be the most human experience of all.

*After I wrote this, I finally got my 3-year-old to wear a mask by letting her decorate it with fabric markers. She wore it for 10 entire minutes (inside).

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P.S. Click here to read all NYT Parenting coverage on coronavirus. Follow us on Instagram @NYTParenting. Join us on Facebook. Find us on Twitter for the latest updates. Read last week’s newsletter, about how to cope with home-school burnout.

P.P.S. Today’s One Thing comes from the Travel team, which has created coloring pages inspired by some of its favorite photos from across the globe. Coloring can reduce stress and anxiety for both adults and kids.

Want More on Parenting and Social Media?

  • Did you know that even before the pandemic, 90 percent of American moms and 85 percent of American dads felt judged?
  • In early April, mom influencers faced a backlash for fleeing New York in ways their followers felt were unsafe. Taylor Lorenz from The Times’s Styles section has the details.
  • Social media is already filling up with vaccine disinformation, long before a coronavirus vaccine hits the market.

Tiny Victories

Parenting can be a grind. Let’s celebrate the tiny victories.
Our 4-year-old has decided to potty train her 2-year-old brother. She makes him sit on the potty and she reads books to him. — Melissa Merritt, Altadena, CA

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