2020年6月22日 星期一

On Tech: Tech Goliaths act like Davids

The underdog tactics that once served big tech companies well now make them look petty and mean.

Tech Goliaths act like Davids

James Kerr/Scorpion Dagger

The American technology industry was built on the white hot rage of underdogs.

When Apple was founded, it mocked IBM as a bully that made terrible computers. Pipsqueak Google made Microsoft its mortal enemy. The young Uber hated … everyone, basically. It’s energizing to be the scrappy upstart fighting a rich superpower or the big, bad system.

The technology companies still like to believe that they’re Davids — except many of them are now Goliaths. And the underdog tactics and fighting spirit that once served them well now make these companies look petty and mean.

Allow me to point you in the direction of lawsuits that Amazon has repeatedly filed against employees who leave its cloud-computing business for other jobs.

The most recent lawsuit said that a former marketing employee who was hired at Google possesses valuable Amazon secrets, in part because he wrote marketing speeches and made presentation slides. Look at this incredibly revealing Amazon secret, for example. (Amazon has said that it’s enforcing clauses in contracts that limit what its employees can do after they leave.)

Google is big enough that it can presumably wait this lawsuit out. But how many other Amazon employees or potential employers are willing to risk the stress and uncertainty of possible litigation?

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Then there’s Apple, which continues to butt heads with app makers including Spotify and most recently the email service Hey. (The Hey drama continued Monday morning.) These feuds are over money. Apple — with some justification — wants a share of the revenue that app companies earn when they sell to you and me in Apple’s App Store. The app companies want to keep all of it.

Financial disagreements are common, but Apple can sound defensive and aggrieved in these cases. It created its rule book for app developers more than a decade ago, and Apple doesn’t get why these companies are complaining.

Apple and the app makers now live on different planets. In 2008, the year Apple started the iPhone app storefront, the company had nearly $33 billion in sales. Last year it had $260 billion. Apple mans the gate to hundreds of millions of iPhones. When you’re that big, every business disagreement is lopsided. (Kara Swisher, a contributing Opinion writer for The New York Times, made a similar point in her column last week.)

It seems as if everywhere you look, former tech upstarts are turning the tables on today’s youngsters. Facebook made obvious copies of Snap’s Bitmoji personalized cartoon characters. Facebook and Google are pitching hard their own alternatives to the suddenly popular Zoom video service. Copying smaller companies is not a great look.

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None of these giants is necessarily doing anything wrong or unusual when they emulate, sue or pick fights with people and companies with less power.

It’s cool to be a rebel with a cause. It’s uncool (and unsympathetic) to be a rich and powerful giant. Tim Cook, Apple’s chief executive, has repeatedly said that he still views Apple as a pretty small company. (Insert my booming laughter.)

Apple, Google, Amazon and Facebook are Scrooge McDucks swimming in vaults of gold, but they like to act as if they’re still ragamuffins taking on The Man. They’re not. They are The Man.

How to record a call with a smartphone

Brian X. Chen, our personal tech columnist, gives us advice on using our smartphone to record a phone call and writes this issue’s “Before we go” section.

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Many people view recording phone calls as creepy and invasive — and in certain states, it is illegal unless all parties consent to being recorded.

But there are legitimate purposes, like keeping a record of important business conversations or documenting calls made to customer service representatives. I, for one, record phone interviews with important tech executives — only after getting permission from everyone involved.

Many iPhone apps offer the ability to record calls. Android users, unfortunately, will have a tougher time: Google added restrictions that made it difficult and impractical to record calls.

Here’s what you can do:

  • On iPhones, the free app Rev Call Recorder works well. First, you place a phone call to Rev’s recording service. Then you start another call with someone — or wait for a call to come in — and merge the calls to begin recording. After you hang up, the app stores a recording of the conversation on your device. There is also an option to pay for the recording to be transcribed.(The privacy-conscious may want to avoid using the app to record and transcribe sensitive calls — the company says customer files are encrypted, but employees review the recordings when transcriptions are requested.)
  • Call recording is trickier for Androids. Google’s website has instructions on how to set up the Google Voice app to let you record incoming calls, but the feature doesn’t work for outgoing calls. There are third-party apps for call recording, but generally they don’t work well because of limits put in place by Google. Android users are not totally out of luck: Google appears to have a call recorder for its phone app in the works.

Before we go …

  • Farewell, Intel. In a virtual announcement on Monday, Apple is expected to outline its plan to replace the Intel microprocessors used in Mac computers with chips it designed itself. Starting next year, the company may ship Macs with chips based on Arm, the same semiconductor architecture used in iPhones and iPads. My colleagues explain why Apple is making this shift after 15 years of relying on Intel chips — and what this means for Intel.
  • Did Trump get pranked by teenagers? The Trump campaign was anticipating huge crowds to attend a rally in Tulsa, Okla., over the weekend, but the turnout was far from that. My colleagues investigated the possibility that TikTok users and fans of Korean pop music groups orchestrated an elaborate prank that involved inflating ticket registrations. The Trump campaign has blamed the disappointing turnout on protests and the coronavirus.
  • Snap is sorry (sort of) about Juneteenth. In observation of Juneteenth, Snapchat on Friday released a filter inviting users to “smile and break chains.” Smiling in front of the camera triggered an animation of chains to break in the background. Critics immediately panned the filter, calling it tone deaf, and Snap apologized for offending people. But The Verge reported that in an internal email, the company appeared to push back on accusations of cultural insensitivity, explaining that the creation of the filter was a collaboration between black and white employees.

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2020年6月21日 星期日

The Daily: Joy, Pain and Juneteenth

How we found the voice to tell a 155-year story of celebration and setbacks, historically and personally.
Demonstrators marched to commemorate Juneteenth in New York City’s Washington Square Park on Friday.Chang W. Lee/The New York Times

On today’s show, we told the history of Juneteenth, a 155-year-old story of joy and pain, celebration and setbacks, that have lived side by side for black Americans since the day that a Union soldier walked into Galveston, Texas, and declared that the enslaved people there were emancipated. It’s a rich and complicated history that the producers and editors on the team felt was not well enough understood.

Typically, we tell stories through Times reporters or newsmakers. But neither felt quite right for this episode. We needed somebody who had spent years studying African-American history.

Producers Adizah Eghan and Robert Jimison set out to find such an expert. They both arrived at the same conclusion: Dr. Daina Ramey Berry, a professor of American history at the University of Texas at Austin.

“She was really the person to talk to about this,” Robert recalled. “An African-American studies professor that I’m familiar with referred me to her. But Adizah also got in touch with her independently, I think in the same way — word of mouth from other professors that we had spoken to.”

Dr. Berry not only knew the history of Juneteenth, she taught at a university in the state where the foundational events commemorated by the holiday had occurred.

The interview was structured in two parts: the history of Juneteenth, from 1865 to today, and Dr. Berry’s own reflections on what the day means right now, amid a nationwide reckoning with race and policing.

As we began recording the interview on Thursday morning, we had a strong sense of the history that Dr. Berry would tell in the first half of the show. Part two, however, would be largely improvised. We had little sense of what she might say.

As she reflected on the meaning of Juneteenth today, Dr. Berry spoke of her teenage son and the difficult conversations she has had with him, as a mother, about race, justice and the police.

DR. BERRY: He worries that his life expectancy is short. And he said that to me when he was 8. And he’s talked about it recently and he said, you know, am I going to live to 30?
MICHAEL: And what did you say back?
DR. BERRY: What did I say back? I said, that’s a reality that is hard. And as a mother, it’s hard to have this conversation. But, yes, you can live till you’re more than 30. But that the reality is, no matter what he does, some people will still look at him as a threat to society.
He remembers when he was cute; he was still cute at 7. But once he became 8 or 9, people started grabbing their purses on elevators, when we got on elevators. Just two weeks ago in our own neighborhood, when we were walking our dog, he was behind me, and some of our neighbors followed him because he had a mask on. And he said, well Mom, how do I protect myself from disease when people are looking at me as a criminal?
And I said: Carefully, gingerly, and do the best you can at being who you are, being proud of who you are, but also being careful that not everybody see you as the beautiful child that I gave birth to and that my husband and I have raised.

In many ways, that section of the show became the most memorable.

Talk to Michael on Twitter: @mikiebarb.

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A Bit More Shade

Aimee Stephens.Eamon Queeney for The New York Times

Eric Krupke, a producer on The Daily, reflects on our conversation last fall with Aimee Stephens, the plaintiff in a Supreme Court case on transgender workplace discrimination.

This week, after the Supreme Court ruled in her favor in the case, we decided to rerun a portion of Ms. Stephens’s original interview.

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Before she became the subject of protests, the topic of headlines and a plaintiff in a Supreme Court case on transgender discrimination, Aimee Stephens was asked a question: “Are you willing to see this through to the end?”

Ms. Stephens was filing a complaint with the Equal Employment Opportunity Commission after being fired for disclosing her gender identity to her boss in a letter — and a federal agent wanted to know if she was up for the grueling legal battle ahead.

“I told them then that I was raised on a farm, that I was used to hard work, and that I didn’t give up so easily,” she told us on an episode of The Daily last November. “Yes, I would see this to the end, however long that took.”

Ms. Stephens did not live to see the Supreme Court rule in her favor this week, extending new rights to L.G.B.T.Q. workers across the country. She died in May at the age of 59.

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As one of the producers on our episode with Ms. Stephens, I’ve been thinking about the letter she wrote — and what her death means now — in light of the ruling. In the process, I’ve been reminded of an old saying that, to paraphrase, a society can only experience great change when people are willing to plant trees in whose shade they will never sit.

Ms. Stephens’s letter was a seed. When she wrote it, gay and transgender people could legally be fired for their identities in half of the states in the country. With the court’s majority opinion this week, the L.G.B.T.Q. community is resting in a bit more shade.

Talk to Eric on Twitter: @erickrupke.

On The Daily this week

Monday: Six months into the pandemic, Donald G. McNeil Jr. took stock of where we are, and where we might be going.

Tuesday: We revisited a conversation with Aimee Stephens, the plaintiff in a transgender discrimination case the Supreme Court ruled on this week. Adam Liptak explained why a surprise majority of justices ruled in her favor.

Wednesday: Rayshard Brooks fell asleep in his car at a Wendy’s drive-through. Soon after, he was shot by police. Richard Fausset described what happened in the minutes in between.

Thursday: Joe Biden is looking for a running mate in one of the most tumultuous moments in modern American history. We asked Alex Burns whom Biden might pick.

Friday: “When I think about Juneteenth as Emancipation Day, and I think about this moment. I feel like we still need to be emancipated.” We spoke to Dr. Daina Ramey Berry about the history and meaning of Juneteenth.

That’s it for The Daily newsletter. See you next week.

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