2020年9月30日 星期三

On Tech: How Facebook entrenches itself

The more Facebook knits together its apps, the harder it becomes for a government to break it up.

How Facebook entrenches itself

Anthony Antonellis

Facebook’s changes under the hood are a power grab.

My colleague Mike Isaac wrote about Facebook’s latest step to make its apps — its main social network, Instagram and the Messenger chat app — blend together more seamlessly behind the scenes. Facebook’s products would stay separate, but over time they would interact in ways they hadn’t before.

For example, Facebook is starting to let people use Instagram to send a photo to someone using Messenger, and vice versa. In the future, you might be able to text a friend who uses only WhatsApp, which Facebook also owns, from your Messenger account.

There might be — possibly? — handy things as a result of stitching these apps together, particularly for businesses. But the more Facebook operates as a unified empire and not a constellation of apps, the harder it becomes for a government to break up Facebook and the tougher it might become for rivals to chip away at the company’s dominance.

What’s happening now shows the difficulty of checking the power of superstar companies like Facebook, Google and Amazon. By the time the impact of small changes they make becomes obvious, it might be too late to do anything about it.

At Facebook, the more the company knits together its family of apps, the more difficult it becomes to untangle the company’s takeovers of Instagram and WhatsApp. Some academics and others have said Facebook should give up those apps because they saw those acquisitions as illegal tactics to insulate the company from competition.

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The other risk is that a more unified Facebook makes the company harder to unseat. Could any new messaging app succeed if Facebook funnels its 3 billion users seamlessly into Messenger, and convinces people not to bother going anywhere new?

This is not a theoretical risk. There is a history of technology companies tying together their products or customer information to make them invulnerable. Sometimes it works.

Google over the years has stitched together what once were separate parts of its internet advertising business into a largely unified system that makes it difficult for anyone to buy or sell ads online without going through Google. A generation ago, Microsoft got into hot water in part for trying to expand its dominance by linking its new internet browser to Windows. (That didn’t work, largely because governments and courts said no to this practice.)

Facebook knitting together its apps is technically different than what Google and Microsoft did, but the practical effect is largely the same. Both Google and Microsoft said — as Facebook is saying now — that combining their products was useful to customers. Maybe. It definitely helped expand the power of those companies.

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(Side note: Is it actually useful to message someone on Instagram from Messenger or whatever? People tend to use Facebook’s apps in different ways.)

One change from tech history is that people are now aware of the risks of companies uniting their products. As soon as Mike first wrote about Facebook’s app integration plan in early 2019, some lawmakers and regulators started to ask whether it was a ploy to insulate Facebook.

The question is what to do about the risk that Facebook is slowly entrenching itself. Regulators could say no to Facebook binding its apps together, but Facebook might be betting that lawmakers and regulators move more slowly than it does. And Facebook’s cynicism is probably right.

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Tech can’t fix everything. Sometimes it makes things worse.

I encourage you to read this article from Reveal, a nonprofit investigative news organization, about high injury rates in Amazon warehouses, and how Amazon’s public defense of its worker safety record was sometimes contradicted by company documents and private management discussions.

One of the blaring and disturbing conclusions I have from this investigation is that technology cannot paper over flawed systems built by humans. In fact, sometimes technology makes them worse.

Among Reveal’s findings was that at Amazon package warehouses that used more robots and other automated human helpers — technology that Amazon said was intended to make work safer and more efficient — rates of serious on-the-job injuries were significantly higher than they were in traditional warehouses.

Reveal’s reporting found that this happened because the company used robotic warehouses to increase productivity quotas to levels so high that it led to more instances of Amazon workers cutting corners, repeating the same motions and doing other things that led to more injuries. The article said that none of Amazon’s dozens of safety initiatives reviewed by Reveal suggested slowing down production quotas to try to reduce injuries.

Amazon didn’t respond to Reveal’s questions about the company’s injury data, but told the news organization that it had made significant investments in worker health and safety.

This report added to my concerns that we too often have misguided hopes for automation and other kinds of technology to solve complex problems. Too many Americans lack internet? Just wait for new wireless technology to magically fix it. Cities are clogged with cars? Wait for robot-driven cars to magically fix them. Nope and nope.

That’s not to say that technology can never help solve problems, but it’s not a magic wand. If humans set unrealistic expectations to move merchandise fast, then those same humans might use technology to absolve them of responsibility for fixing the problem.

Before we go …

  • GAH, THE INTERNET! Well, the U.S. presidential debate was pretty darn chaotic, and my colleagues have explanations about some of the misleading information that went wild online about it, including false rumors about Joe Biden being fed questions in advance and the glee of a far-right group that has endorsed violence at being mentioned by President Trump.
  • The software is watching you: Students spoke to my Times colleagues about what it’s like to use software that is intended to catch cheating in online exams by tracking people’s eye movements through a webcam and other steps. Spoiler alert: These students didn’t love it.
  • Ah, the innocent days when the internet was for judging people by their looks: Mashable makes a compelling argument that HOTorNOT, one of the first internet sites that went viral and let people rate the attractiveness of strangers, became a blueprint for internet activity in the 20 years since it started — and not only in a bad way.

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Will the Pandemic Socially Stunt My Kid?

How masks and distancing may affect emotional development.

Will the Pandemic Socially Stunt My Kid?

Nan Lee

Sometime in July, we met up at a local playground with friends whose children are the same age as our 7- and 4-year-olds. Everyone was masked, and it was basically the first time we had socialized with people we weren’t related to since March. For the first 20 minutes of the play date, the children completely ignored each other. They’d make brief eye contact and then go careening off to different parts of the park.

As I watched the children appear to flee from social connection, I broke into a light sweat: Had they forgotten how to relate to other kids while under quarantine?

When we asked NYT Parenting readers for their most pressing concerns, some version of the above was the most frequently asked question: How will masks, social distancing and lack of interaction with other children affect their kid’s social and emotional development? For example, reader Ariel Wittenberg, mom to a 7-month-old in Arlington, Va., wrote, “The thing that keeps me up at night is what it means that my daughter essentially has no idea other babies exist. Is she going to have problems socializing in the future?”

The short answer is: The majority of neurotypical kids will be able to socialize just fine, even if we’re still wearing masks in a year. A lot of socialization happens implicitly through interactions with caregivers, said Erika Hernandez a postdoctoral scholar of social development at Penn State. Just having conversations with your kids, asking them about their feelings and setting boundaries (no, you can’t hit Dad) gets you most of the way to the socialization they need.

And even if there are some social setbacks in the next year or two, Dr. Hernandez said, “development is a lifelong process. There’s not a skill or domain in which children can’t get better or work at.” It’s also worth noting that there’s a “huge cultural variability” in what’s considered “normal” socializing for children, said Lisa A. Serbin, Ph.D., a professor of psychology at Concordia University in Montreal. “There are many cultures where small children rarely see anyone but their cousins and siblings, who they know very well. They turn out just fine once they get to school. They have social skills,” said Dr. Serbin.

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With the caveat that this particular pandemic is unique, and we won’t definitively know how it affects anyone of any age for years to come, I asked four experts in child psychology and social development for their thoughts about the minimum level of interaction kids need, organized by age range.

Ages 0-2: "If you have a baby during this pandemic, you’re good for 18 to 24 months,” as long as you have at least one knowledgeable and attentive adult on hand, said Sally Beville Hunter, Ph.D., a clinical assistant professor of child and family studies at the University of Tennessee, Knoxville. That’s because infants are mostly playing by themselves with toys, or having face-to-face interactions with adults, and they only have a limited emotional repertoire that Dr. Hunter called the “Inside Out” feelings — after the Pixar movie that depicts joy, fear, anger, disgust and sadness inside a child’s head. They don’t care about other children’s emotions.

“Children who are that age can’t meet each other’s social needs. They only can tell people when they need something,” Dr. Hunter said. Before 18 months, children haven’t started the developmental task psychologists call “theory of mind,” which is the understanding that other people have thoughts different from their own thoughts. Enjoy your tiny narcissists!

Ages 2-5: What children are getting from socializing with other kids in the preschool years is moral reasoning, said Dr. Hunter. “They need to learn what is fair and what is right, and they learn that from being with other children,” she said. They can learn that from siblings; if your kid is an only child, though, it’s tougher for them to learn that from parents. That’s because adults tend to allow their children to choose the games they play, whereas when kids are interacting with peers, they will learn that they don’t always get their way.

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That doesn’t mean your child is doomed if they’re not going to a school or day care right now. “If it’s safe to do so, getting outside and meeting up for a peer group interaction, even just a little bit every week” should be enough, said David J. Bridgett, Ph.D. a professor of psychology at Northern Illinois University. Dr. Bridgett also encouraged parents to find their “inner child” and “do make-believe and pretend-play” with their preschoolers. Pretend-play helps children learn about creativity and problem-solving, he said.

Elementary school: “I’m not worried about them at all,” said Dr. Hunter. While the very youngest elementary students may need the same support preschoolers do, by the time children are 7 or 8, they’re finding ways to get their social needs met, whether that’s through virtual interactions (FaceTiming while playing Roblox, anyone?), or riding bikes together around the neighborhood. My kids have taken to playing hide-and-seek in our building’s courtyard with other children from the surrounding apartments.

A note on masks: I asked every expert I spoke to whether they were worried that being around masked children and adults would make reading social cues more difficult for this generation of children. No one was concerned about it, and in fact, both Hernandez and Bridgett thought children may develop other skills more as a result of mask wearing — they may become better verbal communicators and learn to look people in the eyes more as they’re speaking.

When to worry: Everyone — kids included — has ups and downs during the pandemic. “What you’re looking for is a pattern of downs,” said Dr. Hunter. If it’s lasting for a week, and it’s because of distress from our new versions of school, she said she’d suggest a mental-health day off for the child, which she probably would not have recommended pre-Covid. But if your child’s grades are suffering, and their being upset is lasting weeks or months, it’s time to talk to your pediatrician.

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By the way, about 15 minutes into that first play date in July, the kids stopped ignoring each other and started chasing each other on their scooters. Turns out they just needed a little while to warm up and leave their worries at the chain-link fence.

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Tiny Victories

Parenting can be a grind. Let’s celebrate the tiny victories.

I’d been feeling guilty about all the time I let my 2-year-old play on her tablet during the stay-at-home order. I didn’t even want her to have a tablet in the first place, but she has lots of educational games on there, so I had to let it go. She’s now in the toddler class at day care, and her teacher told me that she knows all of her shapes! Her teacher is so impressed. Tablet for the win!!! — Sharnell Johnson, Hanover, Pa.

If you want a chance to get your Tiny Victory published, find us on Instagram @NYTparenting and use the hashtag #tinyvictories; email us; or enter your Tiny Victory at the bottom of this page. Include your full name and location. Tiny Victories may be edited for clarity and style. Your name, location and comments may be published, but your contact information will not. By submitting to us, you agree that you have read, understand and accept the Reader Submission Terms in relation to all of the content and other information you send to us.

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