In East Africa, too much Facebook has been awful. So has too little Facebook.
What internet censorship looks like |
 | | Timo Lenzen |
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We've seen the internet magnify the best and the worst of ourselves. Abdi Latif Dahir, who writes about East Africa for The New York Times, has covered the most extreme examples of both. |
Governments in the region regularly shut down internet access or manipulate online conversations to control dissent — Uganda did both ahead of last week's presidential vote. But citizens also use social media to expose election manipulation and spread feminist movements. |
Our conversation highlighted an essential question: Can we have the wonderful aspects of connecting the world online without all of the downsides? |
Shira: Why did Uganda cut off internet access? |
The president said that these Western companies can't decide "who is good or bad." The restrictions were meant to be targeted, but a large chunk of Uganda's internet went dark. |
Is the internet restored now? |
Was this an isolated incident? |
What's the impact of this? |
It can do incalculable damage. When Ethiopia shut down access to the internet and communications during its military campaign in the Tigray region, the government was able to control the narrative. It was difficult to know what was really happening, and people didn't trust any information about the war. |
Are all of these harms offset by the good generated from people assembling online? |
You can't ignore the bleak picture, but we also shouldn't underestimate how powerful these technologies are. |
And I check Kenyan Twitter first thing each morning. It's full of funny memes and lively conversations. |
Should Facebook and Twitter do anything differently to limit the harm? |
The Uganda election was one of the few times — if not the only time — that I've seen Facebook hold an African government accountable for manipulating online conversations. Mostly, as in many countries, East African activists have said that Facebook and Twitter aren't devoting enough attention to online incitements. |
(Facebook described here its response in Ethiopia.) |
You're describing damage from too much restraint of the internet in some cases, and too little restraint in others. |
I know. When I talked to friends about the Ethiopian internet shutdown during the Tigray war, many of them were supportive of it given all of the horrible things that happened after Hundessa was killed. It's all complicated. |
Amazon offers vaccine help. Good. I think? |
Two conflicting ideas constantly rattle around in my brain about mammoth technology companies. I'm worried about how much power they have. I also want them to use that power to save us. |
Amazon on Inauguration Day offered to help with President Biden's plan to vaccinate 100 million Americans against Covid-19 during his first 100 days in office. Amazon said it could lend its "operations, information technology and communications capabilities and expertise," without being more specific. |
Vaccinating hundreds of millions of Americans is partly a logistics challenge. Amazon is really good at logistics. So let's hope that Amazon and other companies can help. But let's also remember that technology and big business need an effective government — and vice versa — to solve complex challenges like this. |
Look, the cynical part of me immediately thought that Amazon was just trying to make nice with the Biden administration. My colleagues at the DealBook newsletter also noted that Amazon and other companies offering to help state or federal governments with vaccinations may be angling to get their employees moved up the priority list. |
But cynical or not, I'm back to where I often am: half hoping and half fearing that a technology giant can intervene in a complicated problem. |
I felt that way when Google's sister company looked as if it might swoop in to coordinate coronavirus testing. (Nothing much came of that.) We saw how Facebook's actions or inaction influenced ethnic violence in Ethiopia and affected what Americans believe about our election. |
Like it or not, what technology companies do has a huge influence on our lives. If they're going to have such power, they should be responsible for using that influence in helpful ways. (Assuming we can agree on what is helpful.) |
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