2021年4月28日 星期三

On Tech: A missed opportunity in India

Tech giants have so much power. They could do more to help Indians facing such a devastating crisis.

A missed opportunity in India

María Medem

As their country is hit with the world's worst coronavirus crisis, Indians are using Facebook, WhatsApp, Twitter and shared online documents to crowdsource medical help and hold their elected leaders accountable for their mistakes.

But the technology companies are mostly leaving Indians to fend for themselves.

That's the message from Mishi Choudhary, a lawyer who works to defend digital rights in India and the United States. Choudhary told me that she is furious about what she believes are failures of both Indian officials and the mostly American internet companies that are dominant in the country.

Tech companies, she said, should be doing far more to fact-check coronavirus information that is spreading like wildfire on their sites and stand up to Indian officials who are trying to silence or intimidate people for speaking out online.

A consistent theme in this newsletter has been that a handful of technology companies have power on par with those of governments. Choudhary wondered what is the point of having so much power if big internet companies don't use it when it really matters.

"If they're going to squeeze money out of our market, they better also stand up for our people," Choudhary told me.

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It's complicated for American tech companies operating in different countries to figure out how to balance local laws and citizens' preferences with basic human rights such as free expression. It's not clear cut what they should do as more countries — including India under Prime Minister Narendra Modi — try to control what happens online, both for valid reasons and to manipulate or restrict their citizens.

The internet superpowers deserve credit when they refuse to comply with heavy-handed government restrictions. But Choudhary is right that in India's current crisis, America's tech stars are not pushing back much and seem to be trying to avoid attention.

She singled out two things that they should be doing. The first is to help verify information that Indians are spreading online. People are spending hours online matching up those who need oxygen supplies or other medical attention with those who can help. Indians are also trying to ferret out when those reports are wrong, and to identify profiteers selling medical supplies at wildly inflated prices or that they don't really have.

Choudhary asked why internet companies aren't helping verify all that information. "If volunteers are doing that, I'm sure the platforms themselves can do it," Choudhary said.

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It's never easy to pick out what's true and what isn't online, especially in a crisis when information travels fast. The problem is that the internet companies often don't try very hard, particularly in countries outside the United States and Western Europe.

Second, Choudhary said that companies including Facebook and Twitter were being too complacent and secretive as India's government squashes dissent online.

The Modi government has demanded that Facebook, YouTube and Twitter pull down posts that it considers misleading or dangerous. In some cases, it has cited doctored photos of dead bodies or other false information online that could cause a panic. But in some cases, those posts appear to be true and are being singled out because they challenge lowball official death counts or criticize Indian leaders for their pandemic response.

Twitter and Facebook typically say that when they operate in countries around the world they comply with government orders they consider valid. And in India, unless told that they must stay silent, the companies say they make public any government demands to delete posts or block them from view.

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But Choudhary said that the American internet companies do not consistently tell affected people or the public why certain posts have been singled out.

She said that made it difficult for Indians and organizations like hers, the Software Freedom Law Center, to know when India's government was trying to stop online scams or misinformation, and when it was trying to insulate itself from criticism.

As we talked, Choudhary stopped herself a couple of times to apologize for being emotional. She said that she was overwhelmed by the number of people in India asking for help finding a hospital bed for a loved one or to airlift a patient out of the country for medical treatment.

She is livid about what she considers fatal failures to control the coronavirus by powerful leaders in the country where she was born. And she can't believe that in her current home, the United States, powerful tech companies that promise to give everyone a voice are sitting by as the Modi government stops Indians from speaking up.

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Before we go …

  • Google and Microsoft made bonkers dollars: The pandemic continued to be surprisingly good for those two companies. (They were doing pretty well before 2020, too.) On the flip side, some companies including Netflix and Pinterest that benefited as we were glued to screens are now showing hints that we're pulling back a bit from online habits.
  • A glimpse inside the lives of often unseen women: In Saudi Arabia and other Gulf countries, domestic workers in wealthy households — most of them women — make TikTok videos to discuss their lives or abuses by their employers. "It's a kind of help line," one woman told Louise Donovan. The report is a collaboration between The New York Times and the nonprofit newsroom The Fuller Project.
  • Where are my darn keys?! My colleague Brian X. Chen (and his dogs) are fans of Apple's new AirTag location tracking devices, which pinpoint the whereabouts of things like house keys, backpacks — or pets.

Hugs to this

Please give an Oscar to this person directing the TV camera shots (with finger snaps and EXTREME ENTHUSIASM) for a 1997 Academy Award win. My colleague Farhad Manjoo had a perfect explanation for why this clip is so amazing.

(A warning that there's some not-family-friendly language.)

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Why Your Kid Is Such a Tattletale

There's a developmental reason behind children's obsession with rules.

Why Your Kid Is Such a Tattletale

Melissa Mathieson

My older daughter is obsessed with the truth. Talking to her sometimes feels like being cross-examined by the world's smallest and cutest litigator. Once I described something as "snobby" within her earshot and she hit me with a barrage of questions, "Why is it snobby? What did you mean by that? Why did you say it if you didn't really mean it?" Until she broke me and I told her exactly why I had said it (because something was very expensive and I was being judgmental and a little rude).

Because she is 8, the downside to her desire for accuracy is that she does not fully understand intention. She frequently accuses meteorologists of "lying" because the weather report is not accurate, and I gently explain to her that they're not lying, they're just … wrong. She also loves to impose her definition of "truth" on her little sister, informing me and her father immediately when her sister falls short of her outsize expectations.

Other parents of 7- and 8-year-olds have told me about similar experiences ("Why is my daughter such a narc?" one mom asked), so I checked in with three psychologists to find out what's going on, developmentally, for kids in this age group.

It turns out children who are roughly elementary-school age are in a phase of cognitive development called the concrete operational stage, and at the same time, they are embarking on a journey of moral reasoning that will be ongoing for the rest of their lives.

The pioneering psychologist Jean Piaget observed that children who are roughly 7 to 11 are able to apply logic to concrete, or real life, situations but they struggle to apply their knowledge to hypotheticals. "Everything is very black-and-white, and they may struggle to distinguish what is a minor rule-breaking situation and what is a major rule-breaking situation," said Sally Beville Hunter, a clinical associate professor of child and family studies at the University of Tennessee, Knoxville.

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Alongside cognitive development, children are working on the development of their moral compass. Building on Piaget's ideas, a psychologist named Lawrence Kohlberg observed three levels of moral development: pre-conventional, conventional and post-conventional. Preschoolers are mostly in the pre-conventional stage: They know what is right and wrong, but they are motivated to do "right" because of fear of punishment or desire for reward, Dr. Hunter said.

Children in elementary school are working on conventional development, which involves learning about societal rules and the emotions behind those rules. "Young kids acquire rules, but then over-generalize them — they apply those rules to everything," said Tina Malti, a professor of psychology at the University of Toronto, Mississauga, and director of the Laboratory for Social-Emotional Development and Intervention.

Dr. Malti describes the next steps of moral development as a "lifelong process" of developing empathy and weighing intention in complicated situations, which is known as post-conventional moral thinking. Even as adults, she said, we deal with ethical dilemmas, in which doing something to help one person may hurt another person, and there's no clear right answer.

So how do we set our kids straight when they keep calling the weatherman a liar? Here are some tips.

Talk it out. If your child is trying to apply a rule in situations where leniency would be more appropriate, unpack it together. For example, when my older daughter is giving her sister a hard time for not following the family rules about eating with a fork, we remind her that 4-year-olds are still learning, and that it's our job to remind her, kindly. "Ages 6 to 9 is a great window of opportunity for learning about others' needs and desires," Dr. Malti said.

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"Sometimes these parents find themselves overwhelmed with their children's concerns of rules being enforced or everyone doing the 'right' thing all the time," said Stephanie F. Thompson, a research scientist at the Center for Child and Family Well-Being at the University of Washington. She said that if you have a kid like this, it's important to talk through instances when you're bending your own rules based on extenuating circumstances, or protecting someone's feelings. My daughter prizes honesty to the extent that we're still having discussions about why it's OK to keep it to yourself when you think Mom's shirt is hideous.

Mind the gap. At the same time, especially with siblings, always be mindful that you're not being harder on one kid than on the other, and that your rules are fairly applied, Dr. Hunter said. So if one child is telling you they think your rules are not being enforced on their sibling, hear them out. "Periodically examine whether you really do have a lot more harsh rules for your older child," she suggested.

Role-play. If kids are having trouble distinguishing between big transgressions and small ones, try to run through scenarios with them. Dr. Hunter gives the example of a problem at a friend's house: If a friend broke his crayon, you can let your child know that's something he can deal with on his own without running to an adult for help. If that friend is lighting things on fire, that's a situation where he definitely wants to tell a grown-up.

In moments when children are running to tell you about every little problem, Dr. Thompson recommends reminding them that they probably wouldn't like it if their friends were telling them what to do, and saying something like, "It can be risky to be a full-time hall monitor if your goal is to make and keep friends."

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This, too, shall pass. Most children grow out of this phase when they've had more cognitive development and life experience. Dr. Hunter, whose children have moved past their intense moralistic phase, said, "I kind of miss it."

I see the upside to my daughter's moral outrage, too. She's been learning about smog and pollution in school, and is already nagging me to get a compost bin. I hope she retains some of that moral certitude even as she learns to see shades of gray.

Want More on Your Child's Emotional Development?

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Tiny victories

Parenting can be a grind. Let's celebrate the tiny victories.

This weekend my 4-year-old invented a new game that involves me lying down with my eyes closed and him "rollering" his toy cars across my back. Closest I've come to a massage in years! — Katie O'Donnell, Phoenix

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