2021年8月11日 星期三

On Tech: EBay’s survival lesson

EBay is not reimagining space travel, and that's totally fine.

EBay's survival lesson

EBay is not reimagining space travel, and that's totally fine.

Kiel Mutschelknaus

I want it to be OK for a company to be just OK. That's why I want to talk about eBay.

Some of you might vaguely remember shopping on eBay in the peak Beanie Babies era, or maybe you never think about eBay at all. The value of stuff sold on Amazon is about six times what eBay sells each year.

But eBay may have found a groove. It's premature to call it a success, but shoppers have been buying more there and the company has made peace with not being an everything store. Instead, eBay is trying to focus on what it does best. (The company will say later on Wednesday how its business fared in the past three months.)

EBay's former chief executive aspired to "make a bigger difference around the world." The new eBay is mostly trying to keep its loyal shoppers and merchants happy.

I know that I'm making eBay sound like a college graduate who would rather chill out than stress over success. But what if relatively modest ambitions were good enough? It's not always a good thing for people and companies to have the most grand dreams imaginable.

Let me rewind to eBay's dark period before 2019, when it was both surprisingly successful and underwhelming.

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EBay for years occupied a distant second-place to Amazon among shopping websites in the United States, but it was losing ground even as Americans bought far more online. EBay was outfoxed by both Walmart and Amazon and by smaller online specialists like Etsy. The company went through drama, including noisy investors who wanted eBay to dramatically change and a chief executive who disagreed with their ideas and quit two years ago.

Slowly and incompletely since then, eBay has remodeled itself. It ditched some businesses and directed its attention to selling in areas that are reminiscent of eBay's 1990s roots: used items, slightly past-their-peak products such as last year's popular toys, and collectibles including sneakers, luxury watches and trading cards.

No, building a better digital forum for these items is not a pulse-racing innovation. But sales have been going up again. Colin Sebastian, a stock analyst with the investment firm Baird, told me that eBay still needs time to prove that its recent improvements aren't solely because people have shopped everywhere online throughout the pandemic. We'll see if eBay has landed on a formula for a solid and sustainable shopping site for years to come.

It's also possible that eBay may be missing a chance to be a little more reckless to grab for our loyalty at a moment when people's shopping habits are more in flux than they've been for a long time.

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But I want to appreciate what some of eBay's boring fixes and humility about its mission have done so far. Along with Shopify, the largely unseen powerhouse behind many local business websites, eBay may be showing that there is a third path in technology between the beyond-Earth riches of titans like Amazon and Google and the industry's craters of failure.

One of the lessons of Big Tech is we all may be better off if we didn't rely so much on a handful of major powers. Once they're so big, companies can dictate access to information, habits around personal data and business models in ways that should make us a little uncomfortable. It's healthy if we have more alternatives — both pie-in-the-sky ones and modest ones like eBay — to keep the big guys on their toes.

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Before we go …

  • Soccer stars asked for Facebook's help: My colleagues Ryan Mac and Tariq Panja trace the internal deliberations at Facebook over what to do about racist online abuse of Black soccer players in Britain. Ultimately players were left largely on their own to try to filter out hateful language directed at them online.
  • Clawing back control over the cloud: Brian X. Chen reminds us that the content we access on our smartphones doesn't really belong to us, but instead to the companies that save the material on their computer systems. Brian explains the benefits and the drawbacks of the cloud, and the steps he took to regain some independent ownership of his data.
  • A meditation on grief and technology: A BuzzFeed News editor writes about how smartphone photos, text messages and other digital artifacts of her dead mother sometimes were joyful and other times brought unwelcome memories over which she had little control.

Hugs to this

This kitty cat is an adorable but possibly ineffective fly swatter. (Beware the salty language, and thanks to my colleague Davey Alba for tweeting this one.)

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I Love You. Leave Me Alone.

Parents need time alone, but how do I explain that to my tween?

I Love You. Leave Me Alone.

Author Headshot

By Farah Miller

Paola Saliby

One of the best days of 2020 for me was in December when I got a root canal. I got to be horizontal in the dentist's chair without the ability to doomscroll or anyone asking me for fruit snacks. Afterward, since I'd already told my family and colleagues I'd be gone awhile, I wandered around downtown Manhattan, bought a $6 latte, browsed used books on the sidewalk and listened to a grown-up podcast as I drove home.

It was glorious.

For one, I was out of the house after eleventy months in lockdown. But I was also free, like when I was a kid and could stop to stare at the sky onmy way home from school. As an only child, exploring the world by myself was my default state — and one in which I was comfortable. In my 20s, I was "Lady No-Kids" following a goose just to see where we ended up.

Of course I traded in that blissful, unstructured solitude to have a family, and I would do it again a million times over. But I thought once my babies became big kids, I'd get back some autonomy. I did not expect a pandemic to rob us all of time apart, nor did I realize older kids, adolescents especially, can hang onto their parents just as tight as toddlers.

I tried to keep my frustration at bay while we hunkered down. But my children's keen senses detected my need to get away from them — probably because I ended up shouting things like, "I need to get away from you!" — and they didn't like it.

At 6, my younger daughter was forgiving. If mom left to eat sushi or cry in the car (or both), she could watch tween Netflix shows her sister had gotten her into and all was well. But my 11-year-old would skulk away when I hit my breaking point, curl up on her bed with headphones and glare if I looked in on her.

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"It can be harder or more jarring for a kid to hear that you need alone time when it's reactionary to something that's happening," Dr. Hina J. Talib, an associate professor of pediatrics and an adolescent medicine specialist at Children's Hospital at Montefiore, N.J., pointed out. "They pick up on that. Adolescents especially are 'authenticity detectors.'"

Kids her age are more apt to blame themselves, not the situation, if the people around them are anxious or unhappy, she continued. My daughter may have thought I was mad and frustrated because of her and not because of the thing that happened at work or whatever my husband did or didn't do, or just the pandemic of it all.

And yet, none of that makes it any less vital for me to carve out time to run very slowly around the block. I want my kids to value the concept of independence, too. So I asked a few experts for help. Here are three things I learned.

1. It's time to teach kids about self-care. Discussing alone time is an opportunity to teach kids about good mental health. "Do not suggest that this is a strange thing for a person to need to do," said Lisa Damour, a clinical psychologist who writes The Times' Adolescence column. "Say, 'When I'm with you I really want to be able to focus on you, so I need to do some mental housekeeping and I do that on my own. That way I can be much more present when we're together.'"

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If you are asking for alone time in the reactionary way, Dr. Talib said, you can be specific about what you're stressed about — a change at work or feeling overwhelmed by tasks at home — and be clear that that's why you need time to clear your mind on your own. There's also a difference between being alone and being lonely, she said, and that nuance is worth talking about with kids.

2. Alone time should be part of your family's routine. Remember those godforsaken color-coded charts from the early Covid days? All the family dinners? "We talked about family routines" when the pandemic started, Dr. Talib said. "Why didn't we talk about creating a routine of alone time?" Her kids, who are 3 and 5, know she goes outside every day "to stare at a tree in the backyard." She's meditating, and they know not to interrupt "tree time" — and that it doesn't last very long.

Lizzie Assa, the founder of The Workspace for Children, a website and Instagram account that helps parents teach kids to play on their own, has made sure her three kids, who are now 14, 11, and 8, have "quiet time" every day since they were toddlers. She said it took work, but the payoff is worth it. "Kids learn that they need downtime and they need alone time," said Ms. Assa, who is a neighbor of mine in Maplewood, N.J. "Even today when they're having a hard time or getting moody, I don't have to say, 'You need to get away from us,'" she said. "They say, 'I'm going to my room.'"

If instituting daily quiet time feels like a nonstarter in your house, you can try other ways of building downtime into your kids' schedules. Dr. Pooja Lakshmin, a frequent Times contributor and clinical assistant professor of psychiatry at the George Washington University School of Medicine, suggested I simply ask my daughter what she needs for self-care. You can do this with an 11-year-old, Dr. Lakshmin reminded me: "Ask, 'What do you feel like you need? Do you want to read a book? Take a bath?' Help them brainstorm too."

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3. It's OK for your kids to be upset. If you don't want to spend every waking hour with your children,"it's developmentally appropriate for them to be insulted," Dr. Lakshmin reminded me. "That's normal. Your job as a parent is to help them understand that it's OK to feel sad." She went even further to say that sitting with that discomfort teaches kids that they can take care of themselves even if it makes someone else unhappy temporarily.

Dr. Damour put it even more plainly: "People deserve privacy, full stop." Plus, she reminded me that I'm heading full throttle into the teen years, when my daughter will likely become "allergic" to me. I might as well appreciate her wanting to stay close while I still can.

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Tiny Victories

Parenting can be a grind. Let's celebrate the tiny victories.

My truck-obsessed son was running away from me so I shouted, "Stop, back up, beep beep beep!" Low and behold, he started backing up toward me. I use it all the time now, and every time he will start backing up with a smile on his face. I'm mostly not embarrassed about repeating "beep beep beep" loudly in public places. — Miranda Hanna, Asheville, N.C.

If you want a chance to get your Tiny Victory published, find us on Instagram @NYTparenting and use the hashtag #tinyvictories; email us; or enter your Tiny Victory at the bottom of this page. Include your full name and location. Tiny Victories may be edited for clarity and style. Your name, location and comments may be published, but your contact information will not. By submitting to us, you agree that you have read, understand and accept the Reader Submission Terms in relation to all of the content and other information you send to us.

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