2020年7月31日 星期五

On Tech: Amazon wins without even trying

As America's economy suffers, Big Tech does shockingly well.

Amazon wins without even trying

Kenny Brandenberger

Three months ago, the Amazon chief executive Jeff Bezos effectively declared that his company would try to lose money. Instead, Amazon declared on Thursday the largest profit in its history.

It was a bit awkward.

Companies are supposed to make money, for sure. But this comes at a moment when politicians and the public are wondering if America’s digital superstars are so powerful — and perhaps, tilt the game to their advantage — that they simply can’t be beaten.

A company like Amazon planning to lose money and instead making billions of dollars in profit is a pretty compelling sign of dominance.

This week in technology made me think of that old line about a once dominant car company: What’s good for the United States was good for General Motors, and what was good for GM was good for the country. (There’s a debate about what the GM executive meant by this, but it’s still a good line. Stay with me.)

The bosses of four of America’s tech giants, dragged (virtually) in front of Congress this week, said some version of that old saw. They said that their successes are uniquely American, and that their companies enrich the country and the lives of people who live in it.

That’s true. It is, however, hard to ignore that the fortunes of the country and its leading corporate citizens are currently going in opposite directions.

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We learned on Thursday that the United States wiped out five years of economic growth in a matter of months, as my colleague Ben Casselman put it. During that period, Amazon, Apple, Google and Facebook mostly raked in money hand over fist.

Mostly, this makes sense. During a pandemic, we have needed the products and services these companies provide. That does not, however, guarantee them financial success.

(Read more: Last year, my colleague Kashmir Hill wrote about trying and mostly failing to cut the five big U.S. technology companies out of her life. Now, Kash is reflecting on what she learned from that experiment.)

Facebook’s Mark Zuckerberg said a few months ago that the way his company makes money — selling ads to a local bakery or an online luggage maker — tends to naturally rise and fall in tune with the economy. That’s generally true, but not right now. The economy is tanking at its worst rate in many decades. Facebook’s advertising sales are fine.

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What has been bad for the United States hasn’t yet been bad for Big Tech. Is, then, what’s good for Big Tech good for the country? I’m not sure.

There’s an axiom in technology that change happens gradually, then suddenly. Tech companies can seem unbeatable until they aren’t — often because of some rapid evolutionary change. It happened to Nokia and Sun Microsystems — whose old headquarters was taken over by Facebook in a symbol of one empire replacing a crumbled one.

So could there be a Fall of Rome moment for today’s tech superpowers? Yes, in theory, and we might never see it coming. Right now, though, despite broader economic pains and a growing backlash to their power, these four American tech superpowers appear to be as close to invulnerable as you can get.

Your Take

We’ve spent a lot of time this week talking about the congressional antitrust hearing and potential abuses of power by Big Tech. We want to change things up a bit and hear from our readers.

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Tell us about one tech invention of the past decade that makes your life fabulous, or at least easier, and why.

A reader in Allentown, Pa., Arthur Weinrach, inspired us, writing in to mention the many technological changes that he’s grateful for, including the E-Z Pass.

Tell us yours at ontech@nytimes. Please include your name and location. We will publish a selection of them.

What didn’t get attention at the Big Tech hearing

The antitrust code was written to tackle railroads and steel companies that grew strong enough to raise their prices at will.

A hot conversation in legal scholarship is whether those laws apply to Google, Facebook and other companies that offer many products for no (monetary) cost to us. (My colleague Cecilia Kang talked about this on The Daily.)

There are, however, at least a couple of examples in which tech companies are being accused of behavior that has led to higher sticker prices for us. In other words, there are conventional, railroad-baron-type antitrust claims against the tech giants, too.

These instances didn’t get much of an airing during the congressional hearing this week into tech company power, but they’re worth paying attention to.

One issue involves Apple’s App Store. A lawsuit that is winding its way through U.S. courts claims that Apple’s commission of as much as 30 percent on digital app transactions makes all iPhone apps more expensive than they would be without Apple’s monopoly over iPhone app distribution.

Another involves Amazon’s marketplace. Some merchants have said that Amazon punishes them if they list what they sell on Amazon for lower prices on Walmart.com or other spots. Those sellers claim that Amazon is in essence pushing up the prices on products on competitor’s shopping sites.

Members of Congress didn’t ask Apple and Amazon about these allegations, and the companies have previously denied them.

Tim Wu, a professor at Columbia Law School and a contributing Opinion writer for The New York Times, told me that he believed those price claims were the strongest potential antitrust case against Amazon on legal grounds.

He said, though, that there’s a distinction between “technical antitrust and public opinion antitrust.” Intricate discussions about price setting are boring in congressional hearings.

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Before we go …

  • Europe vs. Big Tech: The European Union and some of its member countries have been relatively aggressive in suing America’s tech giants and restricting them through new laws. But, as my colleague Adam Satariano writes, there’s a belief that those tactics haven’t been effective, and now officials in Europe are drafting several new laws and regulations that aim at the heart of how the U.S. digital stars operate.
  • Bond with your co-workers by robbing a (virtual) bank: Bored by Zoom calls for work? My colleague David Segal has a fun look at people holding business meetings and work bonding sessions in Minecraft, Grand Theft Auto and other video games. Just don’t get killed by zombies on your lunch break.
  • Seven. Billion. Video. Views: If you have kids, they have probably watched the slightly unnerving YouTube videos released by CoComelon and Blippi, two giants of children’s entertainment. Both are now part of a single empire whose YouTube videos generate more than seven billion views each month, Bloomberg News writes. Children’s programming is among the most popular destinations on YouTube, which has made some parents and children’s advocates uncomfortable.

Hugs to this

Here is a cat eating corn on the cob — rather elegantly, I think.

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2020年7月30日 星期四

On Tech: Big Tech’s backlash is just starting

The congressional antitrust hearing showed that concerns about the tech stars aren't going away.

Big Tech’s backlash is just starting

Ari Melenciano

Wednesday’s five-plus-hour congressional probing of the bosses of America’s tech giants did not reveal a singular “gotcha” moment or smoking gun email. We’ve heard many of these examples of Big Tech abuse before.

But the power of this hearing and others like it was the cumulative repetition of tales of abusive behavior, and evidence of the harm this has had on people’s lives.

The spectacle also showed that the impact of congressional investigations is the digging that happens when the C-SPAN cameras are turned off.

Worries about America’s tech stars have swirled for years. It’s clear now that this isn’t going away. In world capitals, courtrooms and among the public, we are wrestling with what it means for tech giants to have enormous influence on our lives, elections, economy and minds.

And while what happens to the future of Google, Amazon, Apple and Facebook is anyone’s guess, it was clear from Wednesday’s hearing that Congress was pointing the way for other branches of government to pick up the digging from here.

We saw on Wednesday old emails and texts from Mark Zuckerberg, worried about Facebook losing ground to Instagram and suggesting that buying competing apps is an effective way to take out the competition. The big deal here: Trying to reduce competition by purchasing a rival is a violation of antitrust law. (Zuckerberg said that Instagram’s success wasn’t assured when Facebook bought it.)

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Representatives said that their interviews with former Amazon employees backed up news reports that the company used private data from its merchants to make its own version of their products.

The subcommittee discussed their conversations with companies that claimed Google funneled web searches to services it owned rather than to rivals like Yelp. Through company documents and questioning, members of Congress picked apart Apple’s stance that it treats all app developers the same.

My colleague Kevin Roose wrote that the tech bosses seemed to be “taken off guard by the rigor and depth of the questions they faced.”

The Department of Justice and the Federal Trade Commission are also investigating whether these companies abuse their power, and I bet they watched closely. The U.S. government’s antitrust case against Microsoft more than 20 years ago was built, in part, on the emails of Bill Gates and other Microsoft executives discussing how they planned to kill upstart competitors.

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Here’s one more sign that the backlash against Big Tech has only just begun: The shouty tech critics in Congress and the tech bosses all seemed to agree that these four companies have a meaningful impact on many people’s lives.

The tech bosses focused on the good that comes from their companies’ size, reach and influence. A New York bakery finds customers by buying advertisements on Google. Merchants can thrive by selling their products or apps on Amazon or Apple.

The representatives pointed out examples of the dark side of Big Tech’s size, reach and influence. In the pin drop moment of the hearing, a House member played an audio recording of a book seller saying her family was struggling because of a change Amazon apparently made that dried up her sales there.

The subcommittee chairman said these tech powers can pick the winners and the losers. That might be stretching it. But both sides demonstrated that these four companies have a profound say in who wins or loses.

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Lawmakers of all political stripes seemed uncomfortable with the knowledge that four companies have this much influence. Beyond the legal antitrust questions at issue, it’s this feeling of discomfort that makes it hard to imagine that nothing will change for these tech superpowers.

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Another theme: anti-conservative bias

Wednesday’s hearing was really two hearings. The Democrats mostly asked the four tech chief executives about ways their companies wielded their power and influence. Republican members largely asked about persistent concerns that Google and Facebook in particular censor right-leaning viewpoints or treat conservative figures unfairly.

Some Republican politicians’ complaints about political bias aren’t backed by credible evidence. Regardless, suspicion of bias is a thorny problem for these companies.

In a 2018 Pew Research survey, Americans who described themselves as Republicans or Republican-leaning overwhelmingly said that they believed that tech companies censor online information for partisan reasons. (A smaller, but still majority, share of Democrats said that they believed this, too.) Since then, polling has shown a growing mistrust of tech companies, particularly among conservatives.

This doesn’t seem to have hurt the tech companies’ businesses. In fact, some Republican members on Wednesday argued that even though people don’t trust Big Tech, they have no choice but to continue using these services because these companies have so much influence. It was an effective way to connect bias concerns to investigations into tech company market power. (Yes, I said earlier this week not to pay attention to bias claims. But maybe pay attention a little?)

Even if allegations of bias don’t cause the companies to lose customers, the loss of faith among a large share of Americans should worry them.

It’s also a problem if the tech companies overcorrect. Facebook employees and critics have said fears of being accused of bias have made the company reluctant to crack down on people, including President Trump, who spread dangerous or inflammatory messages online. It’s a fine line to walk.

Before we go …

  • The really important stuff from the Big Tech hearing: House plants and bookshelves. My colleague Mike Isaac rated the tech bosses’ choices of backgrounds for their webcast testimony. Mike gave Amazon’s Jeff Bezos, who sat in front of wooden shelves with a sprinkling of books and tchotchkes, a score of 8 out of 10 for his “cool Pacific Northwest dad office vibes.”
  • Example infinity of technology as a flawed virus surveillance: A Wall Street Journal technology columnist reviewed smart watches, internet-connected thermometers and other gizmos that say our heart rate readings or other bodily data can provide early warnings of coronavirus infections. Spoiler alert: Some of this stuff holds promise but needs further research, and we still need more laboratory virus testing.
  • If you feel like screaming when you watch TV: Rolling Stone has a hilarious and smart rage fest on why the video streaming services can be so infuriating to use.

Hugs to this

Best wishes forever to this tiny rabbit peeking out of a canvas bag.

We want to hear from you. Tell us what you think of this newsletter and what else you’d like us to explore. You can reach us at ontech@nytimes.com.

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